When sending domestically within the same country or between countries that are members of the European Union, your shipment will not require customs clearance.
If you are sending internationally between countries that are not both member states of the European Union, you will be required to complete a customs process. Further information may also be required depending on the countries you are shipping from or to, and you may need to complete a ‘Personal Effects’ form or to provide additional information such as a copy of your passport or flight bookings.


We suggest booking at least 4 weeks before the date your bicycle needs to arrive at its destination to be sure the customs documentation can be completed well in advance.


Most countries offer a tax and duty free allowance for returning residents, travellers and settlers who send personal effects (such as sports equipment etc.) which are for their sole use and which have been owned by them for a minimum of 6 months. Not all countries offer this allowance, for example Russia and Norway do not.
Over 99% of shipments will pass through customs without being stopped and as such our service and estimated transit times assume your item will be categorized for free passage and not delayed by customs.
This means our prices do not include any taxes, local charges, inspection fees or any other charges.
Shipments are subject to inspection and possible delay by customs or representatives of other government authorities. If your shipment requires a customs clearance assessment, please be aware that processing times vary greatly from country to country and it may take several days.


When a shipment requires customs clearance, it is the shipper’s responsibility to provide complete and accurate documentation.
If applicable, duties and taxes and brokerage fees will be charged using the same method of payment used for the original bike transport booking. For further details please refer to our Terms & Conditions policy.
The shipper also agrees that we may be defined as the receiver of the shipment for the sole purpose of appointing a customs broker to carry out any customs clearance to the extent permitted by law.


If you send to a hotel or B&B or other location, please use c/o in the company line to help the customs authority see it is a personal shipment travelling to a hotel or business and that it is not a commercial shipment.



In order to save time and reduce costs, a declaration will need to be signed by the shipper for international travel. This declaration facilitates the customs process. A copy of your flight bookings, hotel reservation and ID/Passport will also be required to help speed up the customs process. We will support you to facilitate the process and feel free to contact us anytime for further details.



Biosecurity is a critical part of Government's efforts to prevent, respond to and recover from pests and diseases that threaten the economy and environment. Countries such as Australia, New Zealand, have biosecurity measures at the border, onshore and offshore. Sophisticated technologies help prevent the introduction and spread of disease. Surveillance and monitoring of risk areas is also critical along with border control activities which focus on assessing and managing potential biosecurity threats at airports, seaports, and international mail centres.
When shipping to and from these countries be sure that your bike is fully cleaned from soil or residual.
In cases where there is a customs inspection be aware that they may apply penalties and fines if a violation is found.



If prohibited items are found inside the bike box during a Customs inspection, the process will undergo delays, returns and additional administration costs such as fines and inspection fees. Any violation will not be considered the responsibility of SEL or of the courier service.


Your bike box must contain only your bike, no other items. The following articles are prohibited from shipment to all countries: Alcoholic beverages, Animal skins (non-domesticated), Articles of exceptional value (eg, works of art, antiques, precious stones, gold and silver), Dangerous goods/Hazardous materials (following IATA regulations for Express and Expedited, and following ADR regulations for Standard), Firearms, Furs, Ivory and ivory products, Live animals, Money and negotiable items, Perishable goods, Plants, Pornographic materials, Seeds, Tobacco and tobacco products, Watches exceeding the value of 500USD.


Also prohibited are: shipments with inherent vice, which by their nature are likely to soil, impair or damage persons, merchandise or equipment; goods, the carriage of which is prohibited by law in the country of origin, transit or destination (eg. ivory and ivory products), goods which attract excise duty (eg. spirits) or which require special facilities, safety precautions or permits. Under applicable law, certain goods may be transported only under prescribed conditions and certain goods are prohibited from transportation by air (eg. liquids in glass containers).


It is the shipper´s responsibility to comply with current government regulations or laws applicable in each country.  


We reserve the right to refuse or suspend transportation of any package which does not include the contact details of the shipper and the receiver and of goods which, in our opinion, are not practicable for transportation or are not adequately described, classified or packed and labelled in a manner suitable for transportation and accompanied by necessary documentation.


We will not transport any goods which are prohibited by law or regulation of any federal, state or local government in the origin or destination countries or which may breach any applicable export, import or other laws or endanger the safety of our employees, agents and subcontractors or the means of transportation or, which in our opinion, soil, paint or otherwise damage other goods or equipment or which are economically or operationally impractical to transport. 



With Ship to Cycle we can offer a unique tariff.
The only rule is that the packed bike box must not exceed 40kg and is less than the maximum measurement of 400cm = length + (2 x width) + (2 x height). When booking your shipment, make sure that your bike box falls within this threshold.


If your bike is beyond these limits, please click here to contact us to see what we can do for you. 



Due to the increased demand during the pandemic, carriers are implementing peak season surcharges for shipping large packages. Peak Surcharges applicable to certain international shipments from all origins to all destinations during COVID-19 will continue to apply.