Frequently Asked Questions

Can I send the bike without disassembling it?

No, you have to disassemble your bike, both to avoid damages during the transport and to stay below the dimensions limits for shipping.
For further information about how to disassemble your bike, please refer to How to Pack your Bicycle.

Who can I call if I need help with my shipping order?

Please contact our Customer Service at, referring to the shipment order number provided when purchasing the service. Do not contact the courier’s Customer Service department as they will not have access to shipping orders in our Ship To Cycle system. We’ll look after you and send you a reply shortly.