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WHY PACKAGING IS IMPORTANT
By choosing the Ship To Cycle service, you are aware and accept that the requested transport will be managed in collaboration with our national and international logistics partners, who will perform the shipping service on our behalf, provided that you have carefully packed your bike (both internally and externally).
In any case, the shipper is solely responsible for the correct packaging of the shipment entrusted for transport, in accordance with the applicable regulations on international transport, as stated in the Terms and Conditions of the Ship To Cycle service that you can consult on our website.
The only way to protect your bike from damage during transport, from pick-up to final delivery, is to choose an appropriate, sturdy, and durable packaging and to follow the instructions on how to properly disassemble and pack your bike that Ship To Cycle provides below.
It is also important that the packaging you choose for transport contains only the bike: any accessories must be transported separately (e.g., in your personal luggage). This requirement is motivated both by the need to make the packaging of your bike more manageable and lighter to handle, and to avoid any problems with the contents of the shipment in case of customs checks in transit (where applicable depending on the country of departure and arrival).
If Ship To Cycle finds that you have used packaging (outer and/or inner) that is inadequate for transport and/or the courier reports an anomaly in this regard (during pickup, transit or delivery), indicating "insufficient/inadequate packaging," any claim for damages may be rejected.
It is therefore essential that your packaging is done "by the book" and in any case we ask you to always take the following photos during the preparation of your shipment (keep them as proof of correct packaging in case of opening a claim for damages) attesting to compliance with our guidelines on the packaging of your bike:
WARNING: if you send your bike to countries where there are strict biosafety controls (e.g., Australia or New Zealand), you must clean it carefully before packing it for transport to avoid soil residues or dirt.
SHIP YOUR BIKE WITH NO CONCERNS
We'd like to remind you that you can activate our “Full Protection Insurance” coverage, which is tailored to the door-to-door transport of your bike to give you peace of mind and protection from pick-up to final delivery. This additional premium insurance allows you to ship your bike without fear, as it will protect you in the event of damage, theft or loss in transit, provided it has been properly packed and this has been documented using the photos above. For more information, please visit the 'Full Protection Insurance section on our website.
If you decide not to activate this insurance, in the event of damage, theft or loss of your bike, the shipment will still be covered by the basic terms and conditions of carriage of the courier involved, however these do not cover the actual value of the bike, but you will only receive a minimum refund based on the actual weight of the shipment (approximately 6.00 euros per kg).
Ship To Cycle, having no way to personally verify the type of packaging you used, reserves the right not to reimburse you for any damage found on your bike due to insufficient and/or inadequate packaging for transport.
TYPES OF EXTERNAL PACKAGING
Ship To Cycle accepts three types of packaging, so you can choose one of these to pack your bike for transport:
TYPES OF INTERNAL PACKAGING AND PROTECTIVE MATERIAL
Ship To Cycle recommends that you obtain the following protective material to pack your bike before placing it inside your chosen bike box or cardboard box for transport:
HOW TO DISASSEMBLE YOUR BIKE
Ship To Cycle provides you with the following instructions regarding the parts of your bike that you will need to disassemble or protect to prepare it for proper packaging in your chosen bike box:
Depending on the cardboard box or bike box used, it will be necessary to remove both the front and rear wheels of the bike so that all the other parts can be placed inside the packaging. Clearly consider the fact that transport rates are based on the weight/volume ratio of the packaging; therefore, it is advisable to be able to dismantle your bike as much as possible to reduce the overall size of the outer packaging, in addition to the fact that it is necessary to fall within the size limits for transport imposed by express couriers.
In any case, the manufacturer of your bike or your trusted retailer will be able to assess whether the model in your possession can be disassembled according to our instructions or requires different procedures depending on the type of bike and/or model.
Remember to always store all screws and bolts in a plastic bag, properly sealed, to be carefully attached to the component of the bike to which they belong, preventing these tools from damaging the parts of your bike during transport; this will also facilitate assembly once the bike has arrived at its destination.
HOW TO PACK YOUR BIKE
Once you have finished disassembling your bike, use tape and foam or bubble wrap to cover as much as possible of the frame, fork and other components you have disassembled; be very careful to adequately cover all protruding parts and any carbon components. Put bubble wrap on the inside bottom of the outer packaging to prevent the bike from sliding around and add extra padding to the side walls to reduce the effect of bumps and impacts during transport.
Pay particular attention to the derailleur and if you have disc brakes, insert spacers between the brake pads.
Insert fork spacers or use plastic fork protectors: if you don't have any, you can insert rigid foam between the fork stems.
Add padding to protect the handlebar: to make the bike's profile as thin as possible inside the packaging, clip the handlebar folds around the top tube and secure them with zip ties.
Add padding to the seat post and cover the saddle to protect its material.
If you are using a cardboard box, place the front wheel of your bike on the opposite side of the handlebar and, if possible, insert a piece of cardboard, bubble wrap or foam rubber between the wheel and the frame. Make sure that there is no metal-on-metal rubbing and that the wheel hub does not hit the frame.
Place your bike in the outer packaging and check that there is no possibility of movement of the bike itself and/or any of its disassembled components; if necessary, add extra cardboard sheets in the bike box or box to better insulate the disassembled parts of the bike and to provide more strength to the packaging.
If you want to reinforce the openings of the cardboard box used as handles, you can use adhesive tape, but in any case, you must make sure to tape the corners of the box tightly once it is closed to give it additional strength and resistance during transport.
When you have finished packing your bike, remember to take photos of it in detail, and to highlight any customisation you have done; also, don't forget to photograph the open box or bike box with the bike inside and then the closed box or bike box.
Remember to affix to the outer packaging (using a transparent envelope for documents) any documentation and/or transport labels that will be provided to you by Ship To Cycle.
WARNING: to be sure that your bike is properly protected, check that every part of it is protected with protective material and secured to the frame, so that there is no friction that could scratch the metal parts.
Now that you've followed all of our instructions, you're ready to ship with Ship To Cycle...YOU PACK IT, WE DELIVER IT!
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